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Understanding Your Rights and Our Terms

Using cb99 means you agree to the terms set out on this page. Access and eligibility depend entirely on your local law and the region you are in — if online gaming is not permitted where you are, these terms do not grant you…

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket payment termsData handling commitmentsPolicy update notices
cb99 Understanding Your Rights and Our Terms
POLICY CONTACT

How to Reach Us on Legal Matters

If you have a question about your account status, a payment dispute involving bKash, Nagad or Rocket, or a request to access or correct your data, our support team handles these directly. Raise the matter through the channel that matches your situation — live chat for account access questions, email for formal written requests, and the help centre for policy document requests.

Live Chat Use the chat widget inside your account for account-status questions, eligibility queries or payment disputes. Our team responds during active support hours.
Email Support Send a written request to our support address for formal data access, correction or deletion requests. Include your registered account name and contact detail.
Help Centre The help centre holds current versions of all policy documents, including payment terms for bKash, Nagad and Rocket, and account eligibility conditions.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and data handling are not afterthoughts — they are built into how the platform runs. We use SSL encryption across all account pages and payment flows, which means your bKash, Nagad or Rocket transaction details are not exposed in transit. We retain your account data for as long as your account is active and for any period required by applicable law after closure. You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to keep it — send that request via email with your account name.

SSL Encryption All account pages and payment flows use SSL encryption. Your bKash, Nagad and Rocket transaction data is protected during transmission and never stored in plain text.
Data Retention Policy We keep your account data while your account is active. After closure, retention periods are set by applicable law. You can request a summary of what we hold at any time.
Access and Correction You have the right to access, correct or request deletion of your personal data. Submit a written request via email with your registered account name and we will respond within a reasonable period.
Cookie Use We use session cookies to keep your account login active and functional cookies to remember your payment method preference — bKash, Nagad or Rocket. You can adjust cookie settings in your browser.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about eligibility, account terms, data rights and payment policy. If your question is not here, contact support directly through live chat or email.

Access depends on your local law and eligible region. cb99 does not determine legality on your behalf. Check whether online gaming is permitted in your area before opening an account.

Funds in a suspended account are held during a review. We contact you at the address on file. If the account is cleared, funds remain available; if closed, we follow the applicable withdrawal process.

Send a written request to our support email with your registered account name. We will confirm receipt and provide the data summary within a reasonable timeframe under applicable policy.

Yes, where no legal obligation requires us to keep it. Submit a deletion request by email. We will review it and respond — some data may need to be retained under regulatory requirements even after account closure.

We route withdrawals to the same wallet used for the original deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. This keeps the payment chain consistent and reduces verification delays.

We send a notice to the contact address registered on your account whenever terms are updated. Continuing to use the platform after that notice is treated as acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.