Reference

How cb99 Handles Your Personal Information

When you open an account with cb99 and fund it through bKash, Nagad or Rocket, you share personal and payment data with us — and this policy tells you exactly what we do with it.

Account data protectedbKash, Nagad, Rocket payment details securedNo data sold to third partiesYour rights, clearly statedContact us to request changes
cb99 How cb99 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use SSL encryption across every account page, payment step and login flow. Your bKash, Nagad or Rocket transaction data is transmitted over encrypted channels and stored in systems with access controls limited to authorised staff only. Cookies on cb99 are used to keep your session active, remember your login state and analyse how pages load on your device — you can manage cookie preferences through your browser settings at any time.

SSL Encryption Every account login, deposit step and withdrawal request is encrypted end-to-end, including all bKash, Nagad and Rocket payment flows.
Cookie Controls We use session and analytics cookies only. You can block or clear cookies through your mobile or desktop browser without losing your account data.
Data Retention We keep your account data while your account remains active. Once you request closure, we retain only what legal obligations require and delete the rest.
Access Requests You have the right to ask what data we hold on you, request corrections or ask for deletion. Contact our support team and we will handle it directly.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct or delete the personal information we hold on your account, our support team handles privacy requests directly. You can reach us through live chat, email or the in-account help section. We aim to respond to all data-related requests within a reasonable timeframe; complex requests may take a little longer but we will always acknowledge receipt.

Team online

Live Chat

Open the chat window from your account dashboard. State your privacy request clearly and our team will log it and respond directly.

Email Support

Send your data access or deletion request to our support email. Include the mobile number linked to your bKash, Nagad or Rocket deposit account.

In-Account Help

Log in, go to Account Settings, and open the Help section. You can submit a privacy query directly from there without leaving your session.

Common Questions About Your Privacy at cb99

These are the questions we hear most about how cb99 handles account data, payment records and your rights as someone who has opened an account with us.

No. We only record transaction references and wallet identifiers. Your PIN stays between you and your mobile wallet provider — we never see it or store it.

Access is limited to authorised cb99 staff, our payment processors for bKash, Nagad and Rocket transactions, and fraud-prevention services. We do not sell data to advertisers.

Yes. Contact our support team via live chat or email, confirm your account identity, and we will provide a summary of the personal data we hold on your account.

Submit a deletion request through account help or support email. We will remove your personal data once legal retention obligations are satisfied and your account is closed.

The policy covers data handling on our side. Access to the platform itself depends on your local law and eligible regions — check what applies in your location before creating an account.

Cookies keep your session active, remember your login state and help us see how pages load on your device. You can manage or clear them any time through your browser settings.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.