Reference

Our Terms and Conditions at cb99

These terms govern every account on cb99 — from how you fund your wallet using bKash, Nagad, or Rocket, to how withdrawals are processed and what happens if a dispute arises.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal and verification processAccount suspension conditionsGoverning policy and jurisdiction
cb99 Our Terms and Conditions at cb99
HOW WE HANDLE ACCOUNTS

Account Security and Policy Conduct

We apply consistent account security practices across every cb99 account. Your wallet details — whether linked to bKash, Nagad, or Rocket — are held under encryption and are never shared with third parties outside of payment processing. If you believe your account has been accessed without your permission, contact support immediately and we will initiate a security review. We keep account activity records for a reasonable period in line with standard platform practice, and you may request access to your own data through our support team.

Data Handling Your personal and payment data is encrypted at rest and in transit. We do not sell account data. Wallet details for bKash, Nagad, Rocket are used only for transaction processing.
Account Security Every login on cb99 can be protected with OTP verification sent to your registered mobile number. If a suspicious login is detected, we flag the account for review.
Data Retention We retain account records for a set period after closure. You may request a summary of your own account data by contacting support with your registered details.
Requesting Changes To update registered details — mobile number, wallet address, or account name — submit a verified request through support. Changes require identity confirmation before they take effect.
TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear or you want to raise a concern about your account, our support team can help. Queries about bKash, Nagad, or Rocket transactions are handled by the same team — no need to contact the wallet providers separately. Reach us through the channels below and include your registered account number in every message so we can locate your record quickly.

Team online

Live Chat

Open the chat window from any page on cb99. Available for account queries, deposit questions, and terms clarifications during staffed hours.

Email Support

Send a detailed message to our support address for written records. Useful for formal disputes, account review requests, or withdrawal clarification.

Account Help Centre

Access the help section from your account dashboard. Covers common terms queries, wallet verification steps, and how to flag a billing concern.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet payments, account actions, and what to do if something goes wrong.

These terms apply to every person who opens or uses a cb99 account. Access depends on whether online gaming is lawful in your location. Eligibility is your responsibility to confirm under local law.

We can update these terms at any time. We mark the revision date on this page. Continuing to use your account after an update means you accept the revised version in full.

If your account is suspended pending review, any confirmed wallet balance is held safely. Our support team will contact you with next steps. Reach us via live chat with your account details ready.

Contact our support team directly — not Rocket customer service. Share your transaction reference number and the registered mobile number. We trace the payment from our end and resolve it.

No. These terms allow one account per person. Duplicate accounts are a breach of our terms and may result in both accounts being closed, including any balance or promotional credit attached.

Send a request via email or live chat using your registered mobile number. We will confirm your identity before processing either a data access request or a full account closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.